Refund policy

Return & Refund Policy

Thank you for shopping with RiotTCG.

1. All Sales Are Final

Please note that all purchases made through our store are final. We do not offer returns, exchanges, or refunds for "change of mind," sizing issues (if applicable), or accidental purchases.

2. Exceptions: Damaged or Defective Items

The only exception to our "No Returns" policy is if your item arrives damaged or defective. We take great care in packaging our products, but we understand that mishaps can happen during transit.

3. How to Request a Refund for Damage

To be eligible for a refund or replacement due to damage, you must follow these steps:

• Timeframe: You must contact us at riotccg@gmail.com within [48 hours] of the delivery date.

• Documentation: Your email must include your order number and clear photos of both the damaged item and the original packaging.

• Condition: Items must be unused and in the same condition that you received them.

4. Evaluation Process

Once we receive your request and photographic evidence, we will notify you of the approval or rejection of your refund.

• If approved, we will either ship a replacement (subject to availability) or issue a refund to your original payment method.

• Shipping costs for the original order are [non-refundable / refundable] in the case of damaged goods.